Shipping & Investigation
- How long will my order take to be shipped?
- When will I receive my shipping confirmation and tracking number?
- What should I do if the shipment status of my order is not updated?
- What happens if my parcel has not been delivered by the sender? (Investigation procedure)
- My order was delivered according to the shipment status, but I have not received it. What can I do?
- My parcel was delivered damaged and one item / all the contents are missing
- Failed delivery! Can you send me the order again?
- How can I collect my paid order from the store?
- How can I collect my unpaid order in the Store?
- To which countries do you ship?
- Which parcel service do you use?
- Are there any additional taxes or customs charges for my order?
- What are the shipping cost?