Why do we charge return shipping costs for returns within Germany?

We charge a return shipping fee of €2.95 for returns within Germany for two reasons.

1. As the number of returns has risen sharply in recent years, we want to prevent unnecessary returns by encouraging more thoughtful ordering behavior, thereby keeping our carbon footprint as low as possible.
2. We want to offer our community the best possible prices, and to do so, it is important to keep the incidental costs incurred by orders and returns as low as possible. That is why we have decided to charge return shipping costs rather than adding a general surcharge to our sales prices!

For which returns are no return costs deducted from the refund?

1. Online shop returns that are handed in at the store

   We do not charge a return fee for online shop returns that are returned to the store

2. Returns from abroad

   We only charge return shipping costs for domestic returns that are sent back using the shipping label provided by us.

   Since returns from abroad and the associated costs are borne entirely by the customer, there are no additional return shipping costs in this case.