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How can I return goods to Afew?

Updated

Right of withdrawal

  • If you are not happy with your order you can return it.
  • The right of withdrawal for online orders is 14 days. That means you can return your order within 14 days after receiving the package.
  • Goods purchased in the store in Düsseldorf have a 14-day right of return as well

Exchange of goods in original condition only

Please make sure that you return your order (item & packaging) to us in its original condition, undamaged and unworn. Please note the following regulations:

  • Hygiene items are excluded from return!
  • Items that are not in their original condition (worn, signs of use, defective) and can therefore no longer be sold by us as new will not be accepted. We reserve the right to send the order back to you and not to refund the purchase price.
  • Please always send returns double-boxed. This is not a mandatory requirement for the effective exercise of the right of withdrawal, but is our recommendation.

Important: You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

How does the return process work in the Düsseldorf store?

Returning items in the store that you also bought in the store (Oststraße 36 / Düsseldorf)

  • Items that you buy in our store in Düsseldorf can be returned to our store within 14 days.
  • Please note: Return only on presentation of the proof of purchase in exchange for a voucher or other goods. A refund of the purchase amount is excluded.

Returning items in the store that you have purchased in the online store

  • You can also return items that you have purchased in our online store to our Düsseldorf store.
  • Please note, however, that you will not receive a refund or other goods on site, but the return will only be forwarded to our central warehouse for further processing.

How do I return my online order?

Process for returns outside of Germany (International orders)

  1. In your order you will find a return form in the package. Fill it out and enclose it with the return.
  2. Go to your local post office and send the package to us:

    AFEW GmbH
    Halle B30 (Tor 22-25)
    Königsberger Strasse 100
    40231 Düsseldorf
    Germany
  3. Please note that you have to bear the costs of the return, as we only accept the return costs for domestic German orders.

  4. As soon as we receive the return it will be checked by us and we will refund your money.
    (This process can take up to 14 working days after arrival.)

Process for returns within Germany

 

Returnform

To assure quick execution, please fill out the return form and put it into the package. You will find it inside your order and also can download it here. This is a recommendation and not a mandatory requirement for the effective exercise of the right of withdrawal.

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