Right of withdrawal
If you are not happy with your order you can return it. The right of withdrawal is thirty days. That means you can return your order within thirty days after receiving the package.
Important: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Make sure that you return your order to us in its original condition, undamaged and unworn. If you wish to return items that are not in their original condition or are in an unusable condition, we reserve the right to decide whether to refund you the value of the goods.
As soon as signs of use are found during the check, your return will be sent back to you.
Please always send returns double-boxed. This is not a mandatory requirement for the effective exercise of the right of withdrawal, but rather our recommendation.
How do I return my order?
Process for returns outside of Germany (International orders)
- In your order you will find a return form in the package. Fill it out and enclose it with the return.
- Go to your local post office and send the package to us:
Halle B30 (Tor 22-25)
Königsberger Strasse 100
As soon as we receive the return it will be checked by us and we will refund your money. This takes 10-14 business days.
Process for returns within Germany
Please follow the guidelines on our German FAQ Page: https://afew.to/RETOURE
To assure quick execution, please fill out the return form and put it into the package. You will find it inside your order and also can download it here. This is a recommendation and not a mandatory requirement for the effective exercise of the right of withdrawal.