Right of withdrawal
If you are not happy with your order you can return it. The right of withdrawal is fourteen days. That means you can return your order within fourteen days after receiving the package.
Important: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
That's why you should only return unworn articles together with its original packaging. Therefore we recommend you to use the original shipping packaging.This is a recommendation and not a mandatory requirement for the effective exercise of the right of withdrawal.
How do I return my order?
Process for returns outside of Germany (International orders)
- In your order you will find a return form in the package. Fill it out and enclose it with the return.
- Go to your local post office and send the package to us:
As soon as we receive the return it will be checked by us and we will refund your money.
Process for returns within Germany
Please follow the guidelines on our German FAQ Page: https://afew.to/RETOURE
To assure quick execution, please fill out the return form and put it into the package. You will find it inside your order and also can download it here. This is a recommendation and not a mandatory requirement for the effective exercise of the right of withdrawal.