General

General Questions

• Are the online articles also available in the store?
• How can I order?
• Is there a minimum order value?
• What is my account and why do I need this?
• How can I change my address?
• Do you have a store?

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Order

• When will my order be delivered?
• How can I apply a coupon code?
• Can I add an item to my existing order?

Payment

• Which payment options do you have?
• What kind of credit cards do you accept?
• Can I use more than one coupon code?

Shipping

• Instore pickup
• To which countries do you ship?
• What are the shipping cost?
• Which parcel service do you use?

Returns

• How can I complain about my ordered items?
• How long do I have time to return something?
• How can I return goods to Afew?
• Return form?
• How do I get my money back?

Raffles

• How to Participate?
• Rules for Participating
• When will the amount be charged from my account?
• What should I do if I have not received a confirmation email?
• Is it possible to reserve the article?
• Can I also pick up the item in your store?

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