General Questions
Change request (order)
Voucher
Newsletter
Raffle
- How can I take part in an AFEW Raffle?
- How can I change the data with which I took part in the Raffle?
- How can I cancel my Raffle participation?
- What are the entry conditions for the AFEW Raffle?
- Is it possible that the amount was withdrawn twice from PayPal?
- How long does it take until the blocked amount at PayPal is released for me again after the raffle is over?
Complaint
Returns & Refund
- How can I return goods to Afew?
- Why do we charge return shipping costs for returns within Germany?
- How long do I have to return my online order?
- What do I need the Returnform for?
- How can I see if my return has arrived?
- When will I receive the refund for my return?
Cancellation
Store Düsseldorf
Shipping & Investigation
- How long will my order take to be shipped?
- When will I receive my shipping confirmation and tracking number?
- What should I do if the shipment status of my order is not updated?
- What happens if my parcel has not been delivered by the sender? (Investigation procedure)
- My order was delivered according to the shipment status, but I have not received it. What can I do?
- My parcel was delivered damaged and one item / all the contents are missing